About this Support Policy
If you have any queries regarding this page or something you think is not appropriate, please Contact Us before using the website. We’ve every right to change this page from time to time, so kindly check this page on a regular basis for the awareness. This support policy is effective from 25th April 2018
What Our Support Service Covers
We only support WordPress products sold on ThemeMantis.com. Our service includes theme and plugin installations, configuration and their use. You can check documentation and FAQ regarding theme settings and configuration.
Bug Fixing
We try to fix any type of bugs in our themes and plugin as soon as possible after they brought to our attention. If you think you have found a bug or fatal error, please let us know.
What Our Support Service Does Not Cover
Our support service does not cover our themes and plugins provided by Third Parties who are not our resellers. We may need you to deactivate Third Party plugins that are installed alongside our theme or plugin or both before we are able to assist you.
Customization
A customization can be defined as any kind of changes in our themes and plugins look and functionality.
We do not support any Third Party customizations of our themes and plugins.
If you need customization of our products you can check our customization page for further details.
Support Channels
We provide support only through our website’s helpdesk, but not through any other channel which includes facebook, twitter, direct e-mail, phone or any other social platform.
You need to submit a ticket to our helpdesk. We may ask you to send your login details if we need them to help you. Our support tickets and information you share with us are absolutely confidential. Only you can our support team will be able to see your ticket.
Other Support Options
We neither take responsibility nor endorse third-party services offering support for our themes and plugins.
For more support options you can go through our frequently answered questions(or FAQs) which contain answers to common questions and may help you to answer the question you may have.
General Information
Our support hours are Monday to Friday, 10:00 to 18:00 (Indian Standard Time, or GMT + 5:30). We always try to respond to all queries within 24 hours, but our actual response time may take longer to respond to more advanced and technical queries.
If you have queries related to your account or pre-sales, you can use our Contact Form. We will respond to you as soon as possible.
